hi.

so, the internet was hooked up late on the afternoon of the 21st. i
trust that the proper pro-rations will apply. i think this ought to be
straight forward. and, i'm happy to be back online and have things
back to normal.

but, i can't help but feel that a great deal of my time was wasted.

listen: i'm a highly patient individual and i'm highly adaptive to
situations. i could have and would have waited patiently until the
21st with nary a second thought, if that was the required action. and,
i would have been happy to see the tech when he finally arrived. but,
that's not what happened.

i called in in november to move the services and was told that they
could schedule me on the 1st of december, but it's often busy so if
they don't show up then i should wait on the 4th. so, i waited all day
on the 1st and all day on the 4th - a total of 18 hours. it later came
to my attention that cogeco had already informed your agent that they
would not be coming, but nobody relayed that information to me. so,
this 18 hours of waiting was preventable, and could have been
prevented by contacting me.

and, i would have been eminently reasonable had i been contacted and
asked to wait, as well.

a second install date was eventually arranged on the 12th. i expressed
repeatedly that i needed a technician to come in and crimp the ends
(the final process took mere minutes) and was told on the day before
the install that a technician would be there to do this. i waited
another 9 hours and did not see a tech, and was later told that none
was scheduled - that what was scheduled was a 'no truck' install, and
that a technician had indeed come, fiddled with the box and then left.
this was again preventable.

i was then told that the agent responsible for these lost 27 hours was
let go. i hope she finds a job that better suits her talents.

i could say something about my time being worth a dollar amount, and
attempt to charge you at a reasonable wage - at $10/hr (after taxes),
that would amount to $270, which would be nearly ten months of
service. but, i can see that this is too much.

i think that a more reasonable suggestion is to look at the three days
that were lost as events requiring some form of compensation, and i do
hope that i am effectively projecting that i aim to be reasonable. had
the cogeco agents not shown up due to any unforeseen event, from a
family emergency to an act of god, i could cite the fact of a
stochastic universe and wave it away as bad luck. but, your agents
were sitting on the correct information all three times.

there was no reason for me to wait on any of these days, as your
agents should have told me that nobody was scheduled.

my proposal is therefore this: that if each day spent waiting is a
separate event to require compensation, and i only purchase one thing
from you, then it follows that i ought to get three of the things that
i bought from you, which would work out to three months credit.

i live in a building with twenty other tenants, and they all saw me
sitting there for four days in december. i'm an honest person. and,
your self-interest is ultimately in damage control.

j